What To Do When A Customer Wants to Cancel A Contract


This post is by Jason Lemkin from SaaStr


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In today’s crazy world, more and more vendors are seeing customers that want to cancel annual or longer contracts. What should you do? The simple answer “of course” in that yearly contracts can’t be canceled — per se. That’s the whole point of whatever explicit or implicit discount you give for doing a yearly contract (vs. monthly or quarterly). And the language likely will plainly say the contract cannot be canceled. But … it’s just a contract. So a few qualifiers:
  • If you haven’t received pre-paid cash, it doesn’t matter. Do NOT threaten to send the customer into collections – period. Especially now, these days. There is no effective way to enforce a customer contract if the customer doesn’t want to pay and doesn’t need the service any longer. Do not create drama. This won’t work, and it will turn someone who just might be a customer again into someone Continue reading "What To Do When A Customer Wants to Cancel A Contract"

Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)


This post is by Louise Lee from SaaStr


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Jason Lemkin moderates a panel of some greatest-of-all-time SaaStr speakers taking questions from the audience and over Twitter. The panel discussed navigating a future recession, building great office culture, app exhaustion and more. Want to see more content like this? Join us at SaaStr Annual 2020.   Jason Lemkin | CEO and Founder @ SaaStr, Inc. Maria Pergolino | Former CMO @ Anaplan Anthony Kennada | Former CMO @ Gainsight Aaron Ross | CEO @ Predictable Revenue FULL TRANSCRIPT BELOW Jason: We wanted to do an experiment this year of, what if we just brought back some of our most popular speakers from the past, the greatest of all time. So, we’ve got three of them here. Aaron’s going to talk about what in a few minutes? Aaron: The playbook for reigniting growth. Jason: All right. So, Aaron and I wrote a book together in 2014 or
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“5 Steps to Launching a Product” Cloudflare Head of Products Jen Taylor (Video + Transcript)

The vision of exceeding sales, establishing credibility and successfully launching a product is no small task, especially when striving for that perfect introduction into the world of consumers. With so many articles, investors, and outside opinions, the true, simple tasks of launching can get lost in the noise. In this session, Jen Taylor, Head of Products at Cloudflare, will share her expertise and teach you to forget the noise, stick to the basics, and use 5 easy steps to turn that idea into a reality.

Want to see more content like this? Join us at SaaStr Europa 2020.

Jen Taylor | Head of Products @ Cloudflare

FULL TRANSCRIPT BELOW

I’m Jen Taylor, head of product at Cloudflare. And I thought I’d go ahead and get us kicked off and talking frankly about one of my all time favorite topics. So I spent the better part of my day working with

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SaaStr Podcasts for the Week with PatientPop and Plaid — August 16, 2019


This post is by Deborah Findling from SaaStr


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Ep 257: Justin Welsh is the former SVP Sales @ PatientPop, the startup that offers the first all-in-one practice growth platform that’s HIPAA-compliant and is proven to grow your practice. During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. Before PatientPop, Justin was one of the first 10 employees at ZocDoc, where he spent 4 years in different roles including Director of Strategic Sales.

Pssst ? Loving our podcast content? Listen to the start of the episode for a promo code to our upcoming events!

In Today’s Episode We Discuss:

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)


This post is by Faith Storey from SaaStr


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The startup journey moves in waves—whether you’re ready or not. After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. Harry Stebbings of Stride.VC and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. Hear how to navigate fast growth and how to look ahead as you travel forward. Want to see more content like this? Join us at SaaStr Europa 2020. Harry Stebbings | Founder @ Stride.VC Robert Vis | Founder & CEO @ MessageBird FULL TRANSCRIPT BELOW Harry Stebbings: Well, thank you so much for joining such a terrible British accent for half an hour. You’re listening to the 20 Minute VC with your host, Harry Stebbings, the official SaaStr podcast with me, Harry Stebbings. And joining me today,
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5 Myths That Stop SAAS Companies from Moving Upmarket with Dropbox (Video + Transcript)


This post is by Faith Storey from SaaStr


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Dropbox Chief Customer Officer Yamini Rangan draws on 20 years of experience to challenge five common misconceptions about SaaS success. From beating the competition to over (or under) relying on Outbound, she offers a practical perspective on the frameworks that are holding businesses back from reaching their full potential in a changing landscape. Want to see more content like this? Join us at SaaStr Annual 2020.   Yamini Rangan | CCO @ Dropbox FULL TRANSCRIPT BELOW Good afternoon. How’s everybody doing? Great. Welcome back from lunch. I know people are just still walking in and it’s fantastic to be here. The energy at Saastr all was great. The passion and the conversation and a lot of the best practice sharing is fantastic. Congratulations. If you are here, it means that you’ve gone through the early stages of being a startup. You have actually found great product market fit and you
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“The Secret to SMB Sales” Accel Partner Andrei Brasoveanu and Doctolib Chief Development Officer Agnes Bazin


This post is by nickstrom from SaaStr


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The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise. Andrei Brasoveanu will sit down for a conversation with Agnes Bazin Doctolib on how to create a targeted and effective sales process tailor-made for SMB. Want to see more content like this? Join us at SaaStr Europa 2020. Andrei Brasoveanu | Partner @ Accel Agnes Bazin | Chief Development Officer @ Doctolib FULL TRANSCRIPT BELOW Andrei B.: Hi, everyone. I’m Andre. I’m a partner at Accel, and I have the pleasure of being onstage with Agnes. She’s part of the founding team Doctolib, and the current chief development officer for the company. A bit about Doctolib for those of you who are not aware of the company, but I’m sure being in Paris here,
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How Founders Can Take Control of Their Destiny with Tradeshift (video + transcript)


This post is by Faith Storey from SaaStr


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Join Tradeshift founder and CEO as he shows founders how to take control of their destiny. Tradeshift has grown to 650+ people with offices in 12 countries from its start as a mere vision in 2005. Want to see more content like this? Join us at SaaStr Annual 2020.   Christian Lanng | Founder and CEO @ Tradeshift FULL TRANSCRIPT BELOW (music) Hey, everyone. So awesome to be here. I’ve been here as an attendee for a few years, but it looks a little bigger from this stage. Absolutely. First off, I’m happy to see that people are interested in what it takes to stay in control of your company as a founder for the long run. Tradeshift, we are around 10 years old. We obviously have some lessons from that journey and have not always gone the route that everybody has done. I hope you’ll enjoy that with me
Continue reading "How Founders Can Take Control of Their Destiny with Tradeshift (video + transcript)"

How Founders Can Take Control of Their Destiny with Tradeshift (video + transcript)


This post is by Faith Storey from SaaStr


Click here to view on the original site: Original Post




Join Tradeshift founder and CEO as he shows founders how to take control of their destiny. Tradeshift has grown to 650+ people with offices in 12 countries from its start as a mere vision in 2005. Want to see more content like this? Join us at SaaStr Annual 2020.   Christian Lanng | Founder and CEO @ Tradeshift FULL TRANSCRIPT BELOW (music) Hey, everyone. So awesome to be here. I’ve been here as an attendee for a few years, but it looks a little bigger from this stage. Absolutely. First off, I’m happy to see that people are interested in what it takes to stay in control of your company as a founder for the long run. Tradeshift, we are around 10 years old. We obviously have some lessons from that journey and have not always gone the route that everybody has done. I hope you’ll enjoy that with me
Continue reading "How Founders Can Take Control of Their Destiny with Tradeshift (video + transcript)"

“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)


This post is by Faith Storey from SaaStr


Click here to view on the original site: Original Post




The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS model, truly understanding how it works sustaining success over time is not as easy as some make it look. Rajesh is going to walk you through the key elements of winning the long game in SaaS – how to win customers, how to create long-term relationships, and how to avoid churn. He will also provide insights on the differences between commercial and enterprise customers and the key metrics to keep an eye on as you grow your business. Want to see more content like this? Join us at SaaStr Europa 2020. Rajesh Ram | Co-Founder @ Egnyte FULL TRANSCRIPT BELOW My name is Rajesh Ram. I am Co-Founder and Chief Customer Officer at Egnyte.
Continue reading "“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)"