I remember the first customer I lost due to not showing up in person. They were a Fortune 50 customer. We did a CSAT survey, and every user loved us. The implementation was flawless. There were zero issues. And … we lost them at renewal.
Our buyer was kind enough to call us and explain why. “Well, your competitor was in the office last week, and just convinced us that …”
Ugh. We’d done everything “right” … except … We’d never even visited.
I hear this story now time and time again. Here are a few from a recent LinkedIn post I did on the matter:
You can see from both my subsequent experience, and all the comments on the post in this thread, that I was hardly alone.
You already know this. If you show up, you close faster
Now that we’re done with SaaStr Europa 2019 — which was truly amazing — we’ve added a new, special event to bridge the gap between Europa and 2020 Annual.
It’ll be 2+ stages and 100+ Braindates that just give you the playbook.
Nothing more, nothing less.
How to Get More Leads.
How to Build a World-Class Sales Team.
How to Make Customer Success Work at Scale.
How to Scale a Demand Gen Team.
How to Go Upmarket, Faster.
How to Go More Viral.
How to Do ABM for Real.
How to Spend to Grow — The Right Way.
We’ll have CROs and CMOs and CSOs from Brex, Flexport, Talkdesk, PatientPop, Trip Actions, Slack and dozens of other leaders in SaaS. Teaching you how really to do it. And doing mentorship sessions as well.
No firesides. No fluff. Just the playbook
In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. Roelant will share lessons from the company’s own global growth path and will be giving practical tips for companies who are thinking about expanding their business globally. Roelant will be joined by Felicis Ventures Founder, Aydin Senkut, who can share what he sees in successful companies, starting with culture.
Want to see more content like this? Join us at SaaStr Annual 2020.Aydin Senkut, Founder @ Felicis VenturesRoelant Prins, Chief Commercial Officer @ AydenFULL TRANSCRIPT BELOW
Aydin Senkut: Thank you. What a great video. I hope everyone’s doing great this morning. So we’ll get you started off on an exciting story. I think it’s an amazing opportunity to Continue reading "How to Build a $18B+ Success Story Far Away from Silicon Valley with Adyen (Video + Transcript)"
Join Algolia CEO Nicolas Dessaigne and Segment VP of Marketing Hollie Wegman for a session discussing best practices for growing your ARR in your SaaS.
Want to see more content like this? Join us at SaaStr Annual 2020.Nicolas Dessaigne, CEO @ AlgoliaHollie Wegman, VP of Marketing @SegmentFULL TRANSCRIPT BELOW
Hollie: So, Nicolas.
Hollie: It’s nice to see you here today.
Hollie: We’re here to talk about why customer centricity is so important to growing multi-digital ARR. I think a lot of times it’s easy to focus on growth tactics: “How do I?”, the demand engine, the sales team, and I think that one of the things that we think a lot about, is how to make the company customer centric, and how important that is as a principle for growth.
Hollie: We had a great coffee-
Nicolas: Yeah. We Continue reading "Building a Customer-Centric Company: Five Best Practices for Growing to Multi-Digit ARR with Segment and Aloglia (Video + Transcript)"
Join Tomasz Tunguz, Managing Director with Redpoint Ventures as he takes you through a quantitive analysis of 600 Freemium Soon companies.
Want to see more content like this? Join us at SaaStr Annual 2020.Tomasz Tunguz, Managing Director @ Redpoint VenturesFULL TRANSCRIPT BELOW
Please welcome Redpoint Venture’s managing director, Tomasz Tunguz.
Hi everybody, good morning. I’m so excited to be with you today and I’d just like to thank Jason and the rest of the team at SaaStr for inviting me to be with you. Today I’ve got a lot of data to share with you and I’m really excited because it’s really interesting. Can we get the slides on the presentation?
Ready to go? Awesome.
My name is Tom Tunguz, I’m a managing director at Redpoint, I’ve been there for about 10 years. I write a blog at tomtunguz.com that focuses a lot of early stage
Keith Rabois is an investment partner at Khosla Ventures where he focuses on consumer Internet, education, enterprise, financial services, and digital health investments. Keith began his career in the industry as a senior executive at PayPal and subsequently served in influential roles at LinkedIn and as chief operating officer of Square. Join him as he shares his top lessons in building great teams.
Want to see more content like this? Join us at SaaStr Annual 2020.Lloyed Lobo, Co-founder @ Boost.ai
Keith Rabois, Managing Partner @ Khosla VenturesFULL TRANSCRIPT BELOWLloyed: Is everyone having fun so far? I need a louder noise here. We’ve got one of the best speakers in the house, Keith Rabois. Give it up, ladies and gentlemen.
Lloyed: So when they asked me to do this session, I was in complete awe. I’ve been a fan of Keith since 10+ years,
Join our Quora group to get all of The Week in Cloud updates throughout the week.
“FedEx’s surprise move signals that the No. 2 U.S. courier will bank on smaller e-commerce customers that lack Amazon’s bargaining power for big volume discounts.”
“Google has now halted its data-center automation software responsible for rescheduling jobs during maintenance work”
“Music publishers are seeking damages of $150 million, saying the company used more than 1,000 songs in its workout videos without a license.”
“Alphabet executives have been pushing U.S. officials to exempt it from the current ban exports to Huawei, warning that security could be at risk if it is unable to update its android operating system on Huawei smartphones,”
A potentially material change for SEO
“Facebook is also planning physical ATM-like machines where users can buy the currency”
We’ve hit venue capacity of 2,500 for SaaStrEuropa 2019 next week in the Left Bank in Paris, 12-13 June!
As cancellations come up, we will release a handful of final tickets, so if you want one, check SaaStrEuropa.com and either grab one if there is one available, or sign up for the waitlist if not.
We’ve got 200+ VCs attending, which is awesome! They’re from the best firms, from Accel to Bessemer to Index to Atomico and more, and from great corporate partners like Salesforce Ventures, Workday Ventures, Unilever Ventures, and many more!
Check out the partial list here and below. (Sorry if we missed folks, let us know).
To reach out, download the “SaaStr Events” mobile app and schedule an appointment!! And/or check the Braindates to see if they are doing mentoring sessions.
And a huge special thanks to Notion Capital, our special sponsor for