What is a good SaaS Churn Rate?


This post is by Lincoln Murphy from Customer-centric Growth by Lincoln Murphy


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Is 5% a good monthly SaaS Churn Rate? Read on to learn the answer… As a consultant to SaaS and Cloud providers that are looking to grow, I get asked what an acceptable SaaS churn rate is all the time. This article was originally written in 2013 and has been updated several times over the years. The lessons are accurate even in 2020. As I stated in 2013, the answer to “What is a good SaaS Churn rate,” was, “you want a churn rate to be ‘as low as possible.'” In 2020 I just say, “let’s make churn a non-issue.” It will vary depending upon your market and your position therein. And it likely will never be zero. And that’s okay. Just make it a non-issue. So, before you continue reading this article, if you’re in a position where you’re trying to figure out what an acceptable SaaS
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B2B SaaS growth may be on a path to recovery


This post is by Alex Wilhelm from SaaS – TechCrunch


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Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between.

As the economy has worsened, the market for many goods and services has slowed. Some SaaS products have found themselves immune, or even boosted by recently changes in consumer and business consumption patterns and travel habits. Software that aids in remote work, for example, have seen demand for their products rise sharply. But on balance, private-market investors had told TechCrunch that they expect SaaS customer loss (churn) to rise and growth to slow. SaaS revenue, often sold on year-long contracts, is generally expected to hold up reasonably well in the current downturn; you can see this in the rapid rebound in the value of public SaaS stocks, for example. But what can data tell us? Today we’re turning once again to statistics from ProfitWell, a Boston-based software startup Continue reading "B2B SaaS growth may be on a path to recovery"

Talking venture, B2B and thesis-driven investment with Work-Bench’s Jon Lehr


This post is by Alex Wilhelm from SaaS – TechCrunch


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Earlier this week, the Equity crew caught up with Work-Bench investor Jon Lehr to get his take on the current market, and how his firm goes about making investment decisions.

The conversation was a treat, so we cut a piece of it off for everyone to listen to. The full audio and a loose transcript are also available after the jump. What did Danny and Alex learn while talking to Lehr? A few things, including what Seed II-level investments need these days to be attractive (Hint: It’s not a raw ARR threshold), and what’s going on in SaaS today (deals slowing, but not for select founders; relationships are key to doing deals today), and why being a VC is actually work. But what stood out the most was how Lehr thinks about finding investment opportunities. While some VCs like to cultivate images of being gut-investors, cutting checks based on first Continue reading "Talking venture, B2B and thesis-driven investment with Work-Bench’s Jon Lehr"

Cultivating confidence: how to coach, develop, and inspire your reps with Factor 8 and #GirlsClub founder Lauren Bailey.


This post is by Guest Author from Predictable Revenue


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We breakdown the role confidence plays in a successful sales career. We give you actionable advice on how to inspire confidence in your sales reps. The post Cultivating confidence: how to coach, develop, and inspire your reps with Factor 8 and #GirlsClub founder Lauren Bailey. appeared first on Predictable Revenue.

A window into the future: how Bevy Labs’ Steven Broudy sees sales evolving…and what we should do about it


This post is by Collin Stewart from Predictable Revenue


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Trust in the salespeople has been eroding for years. That’s because consumers have gravitated to familiar and effective channels from their personal buying process such as online reviews and referrals from their community. The post A window into the future: how Bevy Labs’ Steven Broudy sees sales evolving…and what we should do about it appeared first on Predictable Revenue.

The second edition of From Impossible to Inevitable has arrived with new chapters, new case studies, and new sales tips


This post is by Collin Stewart from Predictable Revenue


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We’ve recently published an exciting update to Aaron Ross’ and Jason Lemkin’s renowned book From Impossible To Inevitable. We’ve made updates and improvements throughout the book, including adding entirely new chapters, case studies, and critical sales concepts. The post The second edition of From Impossible to Inevitable has arrived with new chapters, new case studies, and new sales tips appeared first on Predictable Revenue.

How to unlock the growth potential in your account executives with Lessonly’s Justin Clifford


This post is by Max Barrera from Predictable Revenue


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Throughout their discussion, Collin and Justin tackle a philosophical, nuanced, and undeniably important aspect of sales: inspiring your team to be themselves and excel at their jobs. The post How to unlock the growth potential in your account executives with Lessonly’s Justin Clifford appeared first on Predictable Revenue.

The key to getting your first 10 customers isn’t sales – it’s product


This post is by Collin Stewart from Predictable Revenue


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Take that extra period of time, get on the phone, learn your market, and get those critical metrics in time, your efficiency will go through the roof. When we hit product market fit, we went from 0 – $40K monthly recurring revenue in just two months. We nailed what our customer needed. The post The key to getting your first 10 customers isn’t sales – it’s product appeared first on Predictable Revenue.