The New Groove Widget Is Here!


This post is by Nick McCreath from Groove Blog


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We’re excited to announce the official launch of our brand new widget. 🎉 The Groove Widget is a handy little help icon that sits on your website or application. It gives website visitors direct access to contact you and easily browse your knowledge base. It is available to all Groove customers on any plan, free […] The post The New Groove Widget Is Here! appeared first on Groove Blog.

Business Apology Email Example: A Customer Service Template to Restore Loyalty


This post is by Melissa Rosen from Groove Blog


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Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work. The post Business Apology Email Example: A Customer Service Template to Restore Loyalty appeared first on Groove Blog.

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs


This post is by Nathan Collier from Groove Blog


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Shopify tools to help you grow your online store. COVID-19 has driven a massive growth in E-commerce spending. To put it in perspective, consumers spent more online in April and May of 2020 than they did during the entire holiday season last year. “According to our data, it would’ve taken between 4 and 6 years […] The post 15 Low-Cost Shopify Tools for E-commerce Entrepreneurs appeared first on Groove Blog.

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center


This post is by Nathan Collier from Groove Blog


Click here to view on the original site: Original Post




Cut your writing time in half with these knowledge base templates for help center articles and resources. You’ve decided to create a knowledge base. You want customers to start finding answers to support questions on their own (without having to email you). Now what? How do you actually create knowledge base articles for your help […] The post 5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center appeared first on Groove Blog.