4 Pros & Cons of Running a Remote Team (& How We Do It)


This post is by Alex Turnbull from Groove Blog


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Working remotely has a lot of advantages, but it’s far from perfect. Here’s what we’ve learned in our journey as a remote team. Note: I wrote this post years ago (as you can see from the comments), but it seemed like a good time to update it as so many companies adjust to working from […] The post 4 Pros & Cons of Running a Remote Team (& How We Do It) appeared first on Groove Blog.

47 Insanely Practical Work From Home Tips from Our 100% Remote Team


This post is by Alex Turnbull from Groove Blog


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Last week, my wife and I decided we needed to stock up and hunker down. We’re washing our hands. We’re social distancing. We’re a bit anxious. But…we’re extremely fortunate. We haven’t lost our jobs. The business hasn’t gone under and we have a roof over our heads. I know it’s crazy right now. The health […] The post 47 Insanely Practical Work From Home Tips from Our 100% Remote Team appeared first on Groove Blog.

3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys


This post is by Melissa Rosen from Groove Blog


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Customer satisfaction surveys color business insights by providing direct feedback from your most valuable resource. Using three questions as our guide, we’ll break down the essentials: What is a customer satisfaction survey? How do you write a customer satisfaction survey? How do you measure customer satisfaction? Early on in my career, I considered customer satisfaction […] The post 3 Customer Satisfaction Surveys: How To Write and Measure CSAT, NPS, and CES Surveys appeared first on Groove Blog.

Groove’s Product Roadmap: What to Expect for the Rest of 2020


This post is by Nick McCreath from Groove Blog


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What does 2020 hold? It’s fair to say that 2019 was an awesome year at Groove. We shipped a ton of new features and products and iterated on what we already had—doing our best to make sure you have everything you need to support your customers as easily as possible. To mention just a few […] The post Groove’s Product Roadmap: What to Expect for the Rest of 2020 appeared first on Groove Blog.

Our Marketing Style Guide Is Just 658 Words. We Love It. And You Can Steal It


This post is by Nathan Collier from Groove Blog


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You do not need a 50-page document for your marketing style guide. Ours is less than 1,000 words. I once spent three days locked in a room with three other writers arguing about style and grammar as we tried to develop rules for our style guide. Em dashes. En dashes. Bullet points. Oxford commas. It […] The post Our Marketing Style Guide Is Just 658 Words. We Love It. And You Can Steal It appeared first on Groove Blog.