Automation: The Secret to Personalized Customer Service


This post is by Ilia Markov from Groove Blog


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The bots are coming. Yes, they’re coming from the customer service department as well. Does that mean we’re going to lose all human agents who support customers? No. But with bots becoming more intelligent and better able to respond to customer requests, it is certain that big companies will have to resort to them in […] The post Automation: The Secret to Personalized Customer Service appeared first on Groove Blog.

Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses


This post is by Ilia Markov from Groove Blog


Click here to view on the original site: Original Post




We live in an era where shoppers are more knowledgeable, more deeply connected and more demanding than ever before The reality is that merchants must deliver a great customer experience in order to survive. With this checklist, we give you a step by step guide on how to create winning experiences for your online buyers […] The post Checklist: Creating a Winning Customer Service Experience for E-commerce Businesses appeared first on Groove Blog.

Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility


This post is by Ilia Markov from Groove Blog


Click here to view on the original site: Original Post




Customers rely on testimonials to gauge if a product or service is worth taking a leap of faith for. In fact, 84% of customers trust online reviews as much as personal recommendations. Whether it’s choosing a new coffee maker or trying out software to increase team productivity, we all look out for social proof—reviews, mentions, […] The post Customer Testimonials: Where, When, and How to Use Compelling Stories to Build Trust and Credibility appeared first on Groove Blog.

The Manager’s Guide to Payroll and Taxes for Remote Workers


This post is by Ilia Markov from Groove Blog


Click here to view on the original site: Original Post




Remote teams are the best. End of story. But payroll and taxes for them are not… Companies that have the entire world as their hiring ground have a serious competitive advantage over those that hire only in their vicinity. It’s not that we haven’t heard all the BS excuses managers come up with against remote […] The post The Manager’s Guide to Payroll and Taxes for Remote Workers appeared first on Groove Blog.

Content Distribution: The Missing Piece in Your Marketing Strategy


This post is by Ilia Markov from Groove Blog


Click here to view on the original site: Original Post




How to continue winning with content, when writing great blog posts is no longer enough Content has helped us grow Groove to $5m in annual revenue and form some great relationships with some of our most loyal customers. I guess you could say content is a big deal to us, which is why we’ve always […] The post Content Distribution: The Missing Piece in Your Marketing Strategy appeared first on Groove Blog.

The Little Big Guide to Ecommerce Customer Service


This post is by Ilia Markov from Groove Blog


Click here to view on the original site: Original Post




When it comes to doing business online, ecommerce is among the most challenging industries to be in—and ecommerce customer service is no joke, either. The proliferation of platforms like Shopify and WooCommerce makes setting up shop virtually free, so you constantly have to battle nimble entrants trying to steal a slice of the pie. At […] The post The Little Big Guide to Ecommerce Customer Service appeared first on Groove Blog.