A newly funded startup, Internal, says it wants to help companies better manage their internal consoles

Uber and Facebook and countless other companies that know an awful lot about their customers have found themselves in hot water for providing broad internal access to sensitive customer information.

Now, a startup says its “out-of-the-box tools” can help protect customers’ privacy while also saving companies from themselves. How? With a software-as-a-service product that promises to help employees access the app data they need — and only the app data they need. Among the features the company, Internal, is offering, are search and filtering, auto-generated tasks and team queues, granular permissioning on every field, audit logs on every record and redacted fields for sensitive information.

Whether the startup can win the trust of enterprises is the biggest question for the company, which was created by Arisa Amano and Bob Remeika, founders who last year launched the blockchain technology company Harbor. The two also worked together previously at two other

Internal Screens 1

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How Zuora Drives 60% – plus of its Growth by outbound, even when accounts need nurturing for years

Find out how Zuora drives 60% – plus of its growth by outbound. This is an excerpt from the 2nd edition of ‘From Impossible To Inevitable’ by Aaron Ross.

The post How Zuora Drives 60% – plus of its Growth by outbound, even when accounts need nurturing for years appeared first on Predictable Revenue.

SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software


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Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce and Techstars just to name a few. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. Sameer Dholakia is the CEO @ SendGrid, the category leader in email delivery, reaching half of the world’s digital users every 3 months. Last year Twilio acquired SendGrid bringing email into one seamless customer engagement platform. Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. Sameer joined the company
Continue reading "SaaStr Podcast #218: Twilio Founder, Jeff Lawson & SendGrid CEO, Sameer Dholakia on Why Developer First Is A Maturation In The Supply Chain Of Software"

The Age of the $1 Billion+ Acquisition in SaaS Has Just Begun


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When I started off as a SaaS founder, the #1 SaaS company’s market cap was … $2.6 billion.  Yup, Salesforce was worth just a bit more than $2 billion.  And their largest acquisition to date at the time was (drumroll, please) $15m. Fast forward to 2019.  Twilio has just bought Sendgrid for $3 billion.  SAP bought Qualtrics for $8 billion.  Microsoft bought GitHub for $7.5b.  And Salesforce?  It’s now worth $125b and has acquired a string of SaaS leaders for $1b+ (Mulesoft, ExactTarget, Demandforce, etc.).  And done pretty well with those bigger acquisitions.

Zendesk just hired three former Microsoft, Salesforce and Adobe execs


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Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product.

The company emphasized that the hirings were about expanding the executive suite and bringing in top people to help the company grow and move into larger enterprise organizations.

From left to right: Shawna Wolverton, Colleen Berube and Elisabeth Zornes

Zornes comes to Zendesk with 20 years of experience including time at Microsoft working in a variety of roles around Microsoft Office. She says that what attracted her to Zendesk was its focus on the customer. “When I look at businesses today, no matter what size, what type or what geography, they can agree on one thing: customer experience is the rocket fuel to Continue reading "Zendesk just hired three former Microsoft, Salesforce and Adobe execs"

Can SaaS principles transform political campaigns as we know them?


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In life, they say you get what you pay for. That is no less true in politics, which is fueled by campaign donations and lobbying dollars that move policy on every important issue under the sun. The disclosed expenditures of the DC lobbying industry are more than $3 billion per year, while just the presidential political campaigns spent more than $1.5 billion in 2016.

Despite the key role that money plays in American politics, almost no one actually donates to a political campaign. According to the campaign finance watchdog OpenSecrets, just 0.68% of American adults donated more than $200 throughout the 2016 campaign cycle. A $200 contribution may sound like an extraordinary sum, but it’s roughly $8.33 per month throughout the two-year election cycle. Compare the 1.67 million people engaged with politics against the subscription numbers elsewhere in the economy: The New York Times Continue reading "Can SaaS principles transform political campaigns as we know them?"

Standing out From The Crowd: How Using GIFs in Email Prospecting helped Andrew Gazdecki’s Team Get a 300% Increase in Cold Email Response Rates


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You have to stand out, there’s just no way around out. Being a part of the crowd – a crowd that is growing by the day – simply isn’t an option. Everyone in sales, especially those grinding away on the prospecting side, know this. I mean, without being different in some way, how is your email going stand out from the hundreds of others filling up your prospect’s inbox? The post Standing out From The Crowd: How Using GIFs in Email Prospecting helped Andrew Gazdecki’s Team Get a 300% Increase in Cold Email Response Rates appeared first on Predictable Revenue.

The keys to the kingdom: why GrowthX’s Sean Sheppard preaches listening, authenticity and research as the pillars of successful selling


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Current sales culture, for the most part, is entirely concerned with the close. It’s an understandable focal point, of course. Closing a customer means more revenue for the company, and more revenue for the company means growth. Oh, and closing a customer also means a commission cheque to the sales person responsible. And sales people like commission cheques. The post The keys to the kingdom: why GrowthX’s Sean Sheppard preaches listening, authenticity and research as the pillars of successful selling appeared first on Predictable Revenue.