Uber and Facebook and countless other companies that know an awful lot about their customers have found themselves in hot water for providing broad internal access to sensitive customer information.
Now, a startup says its “out-of-the-box tools” can help protect customers’ privacy while also saving companies from themselves. How? With a software-as-a-service product that promises to help employees access the app data they need — and only the app data they need. Among the features the company, Internal, is offering, are search and filtering, auto-generated tasks and team queues, granular permissioning on every field, audit logs on every record and redacted fields for sensitive information.
Whether the startup can win the trust of enterprises is the biggest question for the company, which was created by Arisa Amano and Bob Remeika, founders who last year launched the blockchain technology company Harbor. The two also worked together previously at two other
Jeff Lawson is the Founder & CEO @ Twilio, the company building the future of communications allowing you to engage customers like never before on voice, SMS, WhatsApp or Video. Prior to their IPO in 2016, Twilio had raised over $250m in VC funding from some of the best in venture including USV, Bessemer, Salesforce and Techstars just to name a few. Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager.
Sameer Dholakia is the CEO @ SendGrid, the category leader in email delivery, reaching half of the world’s digital users every 3 months. Last year Twilio acquired SendGrid bringing email into one seamless customer engagement platform. Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. Sameer joined the company
When I started off as a SaaS founder, the #1 SaaS company’s market cap was … $2.6 billion. Yup, Salesforce was worth just a bit more than $2 billion. And their largest acquisition to date at the time was (drumroll, please) $15m.
Fast forward to 2019. Twilio has just bought Sendgrid for $3 billion. SAP bought Qualtrics for $8 billion. Microsoft bought GitHub for $7.5b. And Salesforce? It’s now worth $125b and has acquired a string of SaaS leaders for $1b+ (Mulesoft, ExactTarget, Demandforce, etc.). And done pretty well with those bigger acquisitions.
Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product.
The company emphasized that the hirings were about expanding the executive suite and bringing in top people to help the company grow and move into larger enterprise organizations.
From left to right: Shawna Wolverton, Colleen Berube and Elisabeth Zornes
Zornes comes to Zendesk with 20 years of experience including time at Microsoft working in a variety of roles around Microsoft Office. She says that what attracted her to Zendesk was its focus on the customer.
“When I look at businesses today, no matter what size, what type or what geography, they can agree on one thing: customer experience is the rocket fuel to Continue reading "Zendesk just hired three former Microsoft, Salesforce and Adobe execs"
In life, they say you get what you pay for. That is no less true in politics, which is fueled by campaign donations and lobbying dollars that move policy on every important issue under the sun. The disclosed expenditures of the DC lobbying industry are more than $3 billion per year, while just the presidential political campaigns spent more than $1.5 billion in 2016.