Stocks post worst quarter since 2008 financial crisis


This post is by Kirsten Korosec from SaaS – TechCrunch


Click here to view on the original site: Original Post




The first quarter of 2020 ended with a whimper  — with the Dow Jones Industrial Average, S&P 500 and NASDAQ posting their worst quarter in decades — as the COVID-19 pandemic continues to cause uncertainty and volatility across all major stock market indices.

At the beginning of the quarter, we were still basking in a decade-long bull market. The global pandemic, and the economic havoc it caused, put an end to those halcyon days. All major American indices dropped into bear-market territory March 12, after shedding the requisite 20% from recent highs. The rollercoaster continued, with equities bumping along the bottom, periodically popping up, only to fall again as the epicenter of the pandemic shifted from China to Europe and now the United States. The number of cases in the U.S. has prompted states to issue stay at home orders, putting the brakes on business as usual. As Continue reading "Stocks post worst quarter since 2008 financial crisis"

How to value a startup in a downturn


This post is by Alex Wilhelm from SaaS – TechCrunch


Click here to view on the original site: Original Post




The value of technology companies has fallen as the broader public markets have repriced themselves in light of COVID-19-related market and economic disruptions.

And as the public markets sort out the new value of a huge piece of global business, private companies are being shaken as well. What happens in the public markets trickles into the private markets, so if we’re seeing the value of public tech companies fall, startups are going to take a hit. To understand that dynamic, we spoke with Mary D’Onofrio, an investor with Bessemer Venture Partners. She’s the right person to chat with about the links between private valuations and public share prices as she not only helps put capital into growing startups, she also helps run the Bessemer cloud index (now a partnership with Nasdaq, and trackable on a day-to-day basis). As she’s versed on both sides of the public-private divide, Continue reading "How to value a startup in a downturn"

How Successful Remote Teams Manage Mental Health


This post is by Angelina Ebeling from Openview Labs


Click here to view on the original site: Original Post




“Be kind, for everyone you meet is fighting a battle you know nothing about.”
–Wendy Mass

Mental health challenges for remote workers

In Part I of acework’s Remote Best Practices series, we mentioned how remote and dispersed teams have fewer opportunities for in-person discussions, which may hurt team cohesion and productivity. In addition, this may also be a barrier to knowing if a team member is dealing with a mental health challenge. You, a colleague or a direct report could seem upbeat, productive and engaged on a project online, while in reality you’re struggling to cope. We miss non-verbal cues when much of our workplace communication takes place through a screen or even asynchronously. Of the 2,500 remote workers surveyed in Buffer’s 2019 report The State of Remote Work , unplugging after work hours made the number one spot as the biggest struggle employees faced with remote working.
Continue reading "How Successful Remote Teams Manage Mental Health"

When a VC Investment Fails, Does That Mean It Was a Bad Investment? Probably Not


This post is by Jason Lemkin from SaaStr


Click here to view on the original site: Original Post




With venture capital investments that fail, is the problem most often with the entrepreneur or was it a bad investment by the VC?

There often is no problem.

The earlier stage you invest, the more often some of them just … don’t work out.

Bill Gurley’s answer to How much money did Benchmark capital lose on Webvan?

The above answer on Quora from Bill Gurley sort of sums it all up. He and they are some of the most successful investors of all time.

But some just don’t work out, even with the best CEOs and founders. Especially when you invest early.

Every VC investor has a model for loss ratios. Both in terms of how many start-ups in their portfolio are modelled to fail, and what % of the capital in that fund is modelled to go into losses. It’s often around 40%/20%. I.e., 40% of the Continue reading "When a VC Investment Fails, Does That Mean It Was a Bad Investment? Probably Not"

What To Do When A Customer Wants to Cancel A Contract


This post is by Jason Lemkin from SaaStr


Click here to view on the original site: Original Post




In today’s crazy world, more and more vendors are seeing customers that want to cancel annual or longer contracts. What should you do? The simple answer “of course” in that yearly contracts can’t be canceled — per se. That’s the whole point of whatever explicit or implicit discount you give for doing a yearly contract (vs. monthly or quarterly). And the language likely will plainly say the contract cannot be canceled. But … it’s just a contract. So a few qualifiers:
  • If you haven’t received pre-paid cash, it doesn’t matter. Do NOT threaten to send the customer into collections – period. Especially now, these days. There is no effective way to enforce a customer contract if the customer doesn’t want to pay and doesn’t need the service any longer. Do not create drama. This won’t work, and it will turn someone who just might be a customer again into someone Continue reading "What To Do When A Customer Wants to Cancel A Contract"

The Playbook to Running Growth Experiments at Scale with Growth Ex Machina Founder Guillaume Cabane (Video + Transcript)


This post is by Louise Lee from SaaStr


Click here to view on the original site: Original Post




Founder Guillaume Cabane provides information on when and how to run a growth team and provides multiple examples of growth models. Use these tools to determine how to run growth experiments at your organization. Want to see more content like this? Join us at SaaStr Annual 2020.   Guillaume Cabane | Founder @ Growth Ex Machina FULL TRANSCRIPT BELOW I’m Guillaume Cabane and today I’m going to talk about The Playbook To Running Growth Experiments At Scale. The first thing that I want to put out immediately for growth people and for founders is that I want to trash out all the KPIs and we’re going to focus just on revenue. That seems obvious because, see most companies don’t do that. But before I go into the dough here, who am I, what have I done, very quickly, I worked at a few of those recognizable companies, most notably lately
Continue reading "The Playbook to Running Growth Experiments at Scale with Growth Ex Machina Founder Guillaume Cabane (Video + Transcript)"

How do you build strong relationships with customers?


This post is by Jason Lemkin from SaaStr


Click here to view on the original site: Original Post




Q: How do you build strong relationships with customers?

A few simple ideas:

The Personal Touch: How to Enhance Your Relatability in Sales Pitches


This post is by Guest Author from Predictable Revenue


Click here to view on the original site: Original Post




Anyone will tell you that grabbing buyer attention is key. But successful sales reps will likely tell you that keeping buyer attention is even more essential. But how do you maintain relatability in a high-tech world that feels increasingly impersonal? The post The Personal Touch: How to Enhance Your Relatability in Sales Pitches appeared first on Predictable Revenue.

SaaS Metrics That Really Matter: KPIs You Should Be Tracking


This post is by Sam Richard from Openview Labs


Click here to view on the original site: Original Post




With all of the data sources and benchmarks out there today, it’s understandably easy to get obsessed with tracking your business’ performance. Before you know it, you can easily be submersed in wave upon wave of metrics and corresponding acronyms—customer acquisition cost (CAC), annual recurring revenue (ARR), annual contract value (ACV) and lifetime value (LTV), just to name a few. In the worst case, you get analysis paralysis, refusing to take action or make a decision without months and months of data. Or, as a result of the amount of data you must sift through to do anything, you start ignoring data altogether and running your business based on gut feel. (Pro tip: Don’t do either of these things.) So which of these metrics (if any) can entrepreneurs reliably turn to for the tell-tale signs of imminent failure or burgeoning success? In theory, that’s where KPIs come in. Short
Continue reading "SaaS Metrics That Really Matter: KPIs You Should Be Tracking"