Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth


This post is by Melissa Rosen from Groove Blog


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The hiring process for customer experience teams is broken. Fixing it comes down to three strategies—for leaders and job seekers alike: Defining the five roles that make customer experience Applying those roles to the metrics within your organization Getting the right people onboard (even if you don’t hire anyone new) I’ve been calling myself a […] The post Defining the Customer Experience Specialist: How CX Managers Can Clarify Roles & Hire for Growth appeared first on Groove Blog.

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