This post is by Tyler Hogge from SaaStr
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Today we’re lucky to hear from Iwona Gruszka, the Customer Success Manager for Archdesk, about how Archdesk’s team uses SaaStr Pro:
Why did you decide to sign up for SaaStr Pro originally? What stood out to you, and what problem were you trying to solve?Our CEO has been following Jason Lemkin for quite some time and would recommend great blog posts for the rest of the team to read. Then SaaStr Pro came into the picture and we thought it would be a good decision for everyone on the team to go through the course as a way to broaden our knowledge about how SaaS businesses operate and to see if there is something that we can do better or implement some of the tactics or strategies. We weren’t trying to solve any particular problem. It was more of a lifelong-learning-concept-type of a decision.
Who on your is using it? It it the management team? Which roles specifically?
Almost the entire team goes through the content: from our CEO, through Business Development Representatives, Implementation Consultants, Customer Support and Success Team, Developers, HR. We put a lot of emphasis on making sure everyone is on the same page when it comes to our operations and how we can work together how we can all chip in into improving every day. We believe that the more we all know how we work as a business in its entirety, the better informed decisions we are able to make when it comes to making department level decisions separately.
How exactly are you using it? Do you have a weekly pattern you can share?
Everyone goes through the lessons on their own when they have the time and at the end of each week we have a content and homework discussion meeting. We analyze what we have learned from the content and compare our experiences. We go through the answers to the homework questions and if applicable we establish some call to action items to make sure we implement improvements to our business.
Can you share 1-2 examples of a great discussion you had or an action you took as a result of a specific weekly lesson?
One of the best discussions that we have was on nailing our corporate messaging. As we are currently transitioning towards mid-sized corporate and corporate clients it was really interesting to discover that in order to create the right messaging we need to shift our thinking from how the small businesses operate and make buying decisions to really understanding the decision making process and ownership at bigger companies.