What are some things you can do early on to make scaling SaaS easier?


This post is by Jason Lemkin from SaaStr


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It’s never remotely easy until you have a steady stream of leads and a decent 1.0 revenue team. But here are some things that can help in the early days:
  • Always hire at least 2 reps to start. If you just hire 1, you won’t really know what is working, and not working, and why.
  • Don’t expect a sales magician. You ideally need to close the first 10–20 customers yourself, and then hire sales folks to help. Don’t expect magic. Instead, just expect some leverage.
  • Have everyone in the company do customer support. At least once a month. This is generally subtly transformational. Everyone will understand feature gaps and priorities much better if every engineer and every salesperson also has to do support calls and tickets.
  • Talk to as many customers as you can by voice, or even in person. Even if they are $5 a month. You will so much. For each customer of a certain type you close, there are another 10–1000 just like them out there. But if you don’t talk to them, you won’t see the pattern. At least, not as quickly.
  • Begin drip marketing as soon as you have any sign-ups at all. You have to market to folks that don’t buy today. If they somehow found your tiny start-up no one has ever heard of, there is a decent chance they may buy later.
  • Content marketing almost always works. It’s just slow. Write about your Unique Value Proposition. SEO almost always works at least a tiny bit. So write 10 blogs posts about how your product truly changes the game. Probably a few prospects will find it.
  • Events are hard to get quality leads from unless you know what you are doing — but try the top ones at least. Because real, live buyers are there. Lots of them. The biggest events in your space (Dreamforce, RSA, SaaStr Annual, whatever) will be full of leads. Show up. If your price point is say $20k+ or higher, even just a couple of good leads can easily be ROI positive. Enterprise buyers especially go to top events to meet new vendors, and potentially, buy their products. That’s unique.
  • Make your product as viral as possible. Viral coefficients are often low in SaaS, but that just means it takes longer. It’s still a great investment. Invest in your long tail. Keep a Free edition if it’s still a good product. Find ways for your users to share the product across other users at their company and/or at other companies. Yes, we’d all love 100% viral acquisition. But even 10%-20% over time is a big boost. And it’s something you can do.
  • Pick up the phone. Intercom is great. But also put a phone number on your marketing site. And pick up the phone when they call. The odds a deal closes go up when a prospect has the option of talking to someone.
View original question on quora The post What are some things you can do early on to make scaling SaaS easier? appeared first on SaaStr.

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