How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]


This post is by Blake Bartlett from Openview Labs


Click here to view on the original site: Original Post




Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa Ashcraft is constantly thinking about continuous improvement and what success looks like for her team. Learn about the importance of pattern matching to remove friction, the metric that matters most for her team and some of her proudest moments. At the end of the day, it’s all about becoming a trusted advisor to users and educating them on using the product in new ways to get the most out of it. Prefer to listen on iTunes? Click here.
The post How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast] appeared first on OpenView Labs.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.