This post is by Lesley Yarbrough from Groove Blog
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Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […] The post Swarming vs Tiered Support: Which One Is Right For You? appeared first on Groove Blog.