How to Hire a Head of Customer Success for Your Startup


This post is by Tomasz Tunguz from Tomasz Tunguz


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Credit: National Geographic I was lucky enough to spend some time with Monica Adractas, a former McKinsey partner who is now Churn Czar at Box. She and I chatted about the challenges in managing churn and her view on how to handle it. I thought she had some terrific insights and a clear understanding of the methods to reduce churn from her experiences. These are my notes from that conversation:

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