Zendesk just hired three former Microsoft, Salesforce and Adobe execs


This post is by Ron Miller from SaaS – TechCrunch


Click here to view on the original site: Original Post




Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product.

The company emphasized that the hirings were about expanding the executive suite and bringing in top people to help the company grow and move into larger enterprise organizations.

From left to right: Shawna Wolverton, Colleen Berube and Elizabeth Zornes

Zornes comes to Zendesk with 20 years of experience at Microsoft working in a variety of roles around Microsoft Office. She says that what attracted her to Zendesk was its focus on the customer. “When I look at businesses today, no matter what size, what type or what geography, they can agree on one thing: customer experience is the rocket fuel to drive success. Continue reading "Zendesk just hired three former Microsoft, Salesforce and Adobe execs"

Three Secrets to a Successful Acquisition


This post is by Team SaaStr from SaaStr


Click here to view on the original site: Original Post




By Dialpad CEO, Craig Walker, Dialpad Founder, and CEO An acquisition can make or break your startup. At worst, a disastrous deal leads to wasted wasted time and money, a startup’s two most precious resources. On the flip side, a strategic transaction can give a speed to market advantage over rivals or potentially let you run away with a new market. Take IBM’s recent purchase of RedHat to accelerate hybrid cloud adoption, or Salesforce’s acquisition of Mulesoft to coordinate, unlock, and integrate customer data better than any competitor. But the M&A landscape is also littered with examples of failures…Google and Nest, Yahoo and Tumblr, eBay and Skype. I could go on. As a former M&A attorney and serial SaaS founder myself, I’ve experienced acquisitions from every point of view. What I’ve learned is that true due diligence requires more than a scan through boxes of contracts and reviewing the balance Continue reading "Three Secrets to a Successful Acquisition"

BetterCloud can now manage any SaaS application


This post is by Ron Miller from SaaS – TechCrunch


Click here to view on the original site: Original Post




BetterCloud began life as a way to provide an operations layer for G Suite. More recently, after a platform overhaul, it began layering on a handful of other SaaS applications. Today, the company announced, it is now possible to add any SaaS application to its operations dashboard and monitor usage across applications via an API.

As founder and CEO David Politis explains, a tool like Okta provides a way to authenticate your SaaS app, but once an employee starts using it, BetterCloud gives you visibility into how it’s being used. “The first order problem was identity, the access, the connections. What we’re doing is we’re solving the second order problem, which is the interactions,” Politis explained. In his view, companies lack the ability to monitor and understand the interactions going on across SaaS applications, as people interact and share information, inside and outside the organization. BetterCloud has been designed Continue reading "BetterCloud can now manage any SaaS application"

Give Users Another Reason to Love Your Software with Integrated Payments


This post is by Team SaaStr from SaaStr


Click here to view on the original site: Original Post




By Chelsea White, Integrated Solutions Marketing Manager, CardConnect In a world where speed is imperative, business owners can’t afford to be anything but efficient. Fully integrating payment acceptance into your SaaS offering is an excellent way to empower them to do just that. Whether it’s by simplifying the reconciliation process, improving data security or eliminating human error, discover all of the time-saving benefits integrated payments can help you deliver. When creating an application, building the proper payments architecture can have a big impact on providing your customers with a seamless experience. These days, people want to work smarter and more efficiently, and integrated payment processing can enable business owners to do just that. From simplifying the reconciliation process and reducing human error to improving data security, integrated payments can bring some pretty valuable features to your software application. Many Independent Software Vendors (ISVs) have already recognized just how beneficial integrated Continue reading "Give Users Another Reason to Love Your Software with Integrated Payments"

SaaS stocks are coming back to life


This post is by Ron Miller from SaaS – TechCrunch


Click here to view on the original site: Original Post




Nasdaq’s BVP Emerging Cloud Index measures the performance of a portfolio of 45 SaaS stocks. Like much of the tech world, and the stock market in general, the final quarter of 2018 was not terribly kind. The good news is that there are signs of life.

On November 19th, SaaS stocks had a noteworthy bad day. Everything was down, way down. As we reported, some examples included:
  • Salesforce was down 8.7 percent to $121.01.
  • Box was down 6.93 percent to $16.66
  • Workday was down 7.57 percent to $124.07
  • Twilio was down 13.76 percent to $76.90
All of these stocks are part of that Emerging Cloud Index. That day, the index hit $792.95. It would not be the lowest point of 2018. That came about a month later, on December 21st, when it plunged to $778.39. Jason Lemkin, managing director at Continue reading "SaaS stocks are coming back to life"

Moglix raises $23M to digitize India’s manufacturing supply chain


This post is by Jon Russell from SaaS – TechCrunch


Click here to view on the original site: Original Post




We hear a lot about India’s e-commerce battle between Walmart, which bought Flipkart for $17 billion, and Amazon. But over in the B2B space, Moglix — an e-commerce service for buying manufacturing products that’s been making strides — today announced a $23 million Series C round ahead of a bigger round and impending global expansion.

This new round was led by some impressive names that Moglix counts as existing investors: Accel Partners, Jungle Ventures and World Bank-affiliated IFC. Other returning backers that partook include Venture Highway, ex-Twitter VP Shailesh Rao and InnoVen Capital, a venture debt fund affiliated with Singapore’s Temasek. The startup also counts Ratan Tata — the former chairman of manufacturing giant Tata Sons — Singapore’s SeedPlus and Rocketship on its cap table. Founded in 2015 by former Googler Rahul Garg, Moglix connects manufacturing OEMs and their resellers with business buyers. Garg told TechCrunch last year that it is named
Continue reading "Moglix raises $23M to digitize India’s manufacturing supply chain"

2018 Private SAAS Company Survey- Part 2


This post is by Myya Daigle from For Entrepreneurs Blog


Click here to view on the original site: Original Post




We recently released Part 1 results of our private SaaS company survey in partnership with KBCM Technology Group (formerly Pacific Crest Securities). This is the sixth annual survey we’ve produced together, which provides data to help SaaS companies benchmark their performance against their competition. In Part 1, we covered growth rates, go-to-market trends, and CAC Rations and CAC Payback. We’re excited to share Part...

Vista snaps up Apptio for $1.94B, as enterprise companies remain hot


This post is by Ron Miller from SaaS – TechCrunch


Click here to view on the original site: Original Post




It seems that Sunday has become a popular day to announce large deals involving enterprise companies. IBM announced the $34 billion Red Hat deal two weeks ago. SAP announced its intent to buy Qualtrics for $8 billion last night, and Vista Equity Partners got into the act too, announcing a deal to buy Apptio for $1.94 billion, representing a 53 percent premium for stockholders.

Vista paid $38 per share for Apptio, a Seattle company that helps companies manage and understand their cloud spending inside a hybrid IT environment that has assets on-prem and in the cloud. The company was founded in 2007 right as the cloud was beginning to take off, and grew as the cloud did. It recognized that companies would have trouble understanding their cloud assets alongside on-prem ones. It turned out to be a company in the right place at the right time with the right
Continue reading "Vista snaps up Apptio for $1.94B, as enterprise companies remain hot"

SAP agrees to buy Qualtrics for $8B in cash, just before the survey software company’s IPO


This post is by Catherine Shu from SaaS – TechCrunch


Click here to view on the original site: Original Post




Ryan Smith of Qualtrics speaks onstage during TechCrunch Disrupt SF 2015

Enterprise software giant SAP announced today that it has agreed to acquire Qualtrics for $8 billion in cash, just before the survey and research software company was set to go public. The deal is expected to be completed in the first half of 2019. Qualtrics last round of venture capital funding in 2016 raised $180 million at a $2.5 billion valuation.

This is the second-largest ever acquisition of a SaaS company, after Oracle’s purchase of Netsuite for $9.3 billion in 2016. In a conference call, SAP CEO Bill McDermott said Qualtrics’ IPO was already oversubscribed and that the two companies began discussions a few months ago. SAP claims its software touches 77 percent of the world’s transaction revenue, while Qualtrics’ products include survey software that enables its 9,000 enterprise users to gauge things like customer sentiment and Continue reading "SAP agrees to buy Qualtrics for $8B in cash, just before the survey software company’s IPO"

WebSummit Presentations


This post is by David Skok from For Entrepreneurs Blog


Click here to view on the original site: Original Post




I presented on two topics at WebSummit 2018 in Lisbon on November 6th. The slides and videos of those two presentations can be found below. The videos are provided courtesy of WebSummit: 9 Secrets for Startup Success, A roadmap for B2B Founders Lean Startup taught the world how to find product/market fit, but in the...