Scaling Revenue via Indirect Channels and Platform Ecosystems with Stripe, Box and Slack (Video + Transcript)


This post is by Faith Storey from SaaStr


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Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. They talk about how to get started building your ecosystem, measuring the value of that ecosystem and trapdoors to avoid when building your platform. Want to see more content like this session? Join us for SaaStr Annual 2020. FULL TRANSCRIPT BELOW Vicki Lin –  Head of Ecosystem @ Stripe Niall Wall – SVP of BD, Channels & Emerging Businesses @ Box Ceci Stallsmith – Director of Platform Marketing @ Slack Ceci Stallsmith: Hello everyone. How’s SaaStr going? All right, that was quiet. Well we wanted this to be a really intimate and interactive session, so in order for us to do that we wanted to poll the audience. We can’t really see you very well, so
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A Step by Step Guide to Revenue Growth with Mark Roberge (Video + Transcript)


This post is by Faith Storey from SaaStr


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Mark Roberge is a senior lecturer at Harvard Business School and the former CRO at Hubspot. His session was our highest-rated session at SaaStr Annual 2019 and you’re about to see why. He provides an in-depth guide to driving revenue growth at your company and what to expect at each stage. The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. Here’s a quick overview of what to focus on during each stage: Want to see more content like this session? Join us for SaaStr Annual 2020. FULL TRANSCRIPT BELOW Mark Roberge–  Senior Lecturer at Harvard Business School; Former CRO at Hubspot SaaStr, good morning. What are you doing up so early? Alright, we’ve got a fun journey
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You Should Be Collecting At Least 100% Of Your MRR Each Month in Cash. Ideally, 110%+.


This post is by Jason Lemkin from SaaStr


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Cash collections is a topic we haven’t discussed much on SaaStr, but boy it can be important all the way until you have a CFO.  And often after. What’s the issue?  The issue is that start-ups are terrible at collecting cash that doesn’t come from a payment gateway.  Just terrible. And they often get worse as they go upmarket.  They hook up a payment system when they start as self-service, and the cash magically flows into the bank account.  But then they close some bigger customers.  And add some services.  Both
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SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models (Video + Transcript)


This post is by Faith Storey from SaaStr


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Didn’t get the chance to fly out to Paris for SaaStr Europa earlier this year? Check out this session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here’s the main metrics you should be mindful of.
  1. MRR, obviously. Or maybe ARR, depending on your model.
  2. Churn. Something we all hate, but still important.

  3. Average Revenue per Customer

  4. Customer Lifetime Value (LTV)

  5. Customer Acquisition Cost (CAC)

& a few others. Also, if you didn’t attend SaaStr Europa, we’re having it again in 2019. Check out ticket prices and keep your eyes on diversity and inclusion ticket updates. Seriously, who doesn’t want a good FREE reason to fly over to Paris? Transcript Head of France and Southern Europe Continue reading "SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models (Video + Transcript)"

SaaStr Podcast #194: Steve Newman, Founder & CEO @ Scalyr on How Small Numbers In SaaS Can Deceive You


This post is by Harry Stebbings from SaaStr


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Steve Newman is the Founder & CEO @ Scalyr, the startup that helps your devops team solve more problems in less time with log monitoring and analysis in seconds. Steve has raised over $27.5m in funding with Scalyr from many friends of the show including Susa Ventures, Bloomberg Beta, Shasta and GV. As for Steve, prior to Scalyr, he was the Founder of Writely which was acquired by Google to become the little known, Google Docs. Before that he founded 2 prior startups, Ann Arbour Softworks (acq by Ashton-Tate) and BitCraft (acquired by Macromedia). If that was not enough, Steve also sat on the Technical Advisory Board at Box for over 3 years.    In Today’s Episode We Discuss:
  • How Steve made his way into the world of startups and SaaS over 30 years ago? What is the founding story with Scalyr and what was that a-ha moment?
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9 Things I Learned from Elastic’s S-1 (IPO Filing)


This post is by Jason Lemkin from SaaStr


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IPOs seem like a dime-a-dozen these days in B2B/SaaS/B2D, but Elastic was one I wanted to learn a bit more about.  Many of you like use Elastic and/or Algolia to power search on your sites and applications. A few interesting learnings for me at least:
  • TAM is What You Make It.  Elastic says its initial TAM for basic search was $3b in 2012, but today, as the company has expanded into analytics and adjacent spaces, their TAM is $45 billion.  Whatever it is — it’s larger now than when they started.  You have to kick things off with a decent TAM, but you can grow it later.  Almost everyone does, really.  More on that here.
  • Another Euro-U.S. Hybrid Win.  Netherlands + Mountain View.  I knew this, but a good reminder.  Today, most of us are grabbing pieces of the Bay
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10 Non-Obvious Things About Scaling SaaS with David Kellogg (Annual Video + Transcript)


This post is by Team SaaStr from SaaStr


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Filled with actionable insights and pro tips on how deliver better business metrics to the board, David Kellogg’s session on 10 non-obvious things about scaling SaaS was one of the most anticipated during Annual 2018. Want in on this awesome SaaStr content? Check out the full video and transcript below! And in case you haven’t heard, we’re building a completely immersive experience for SaaStr Annual 2019! With 3 full days of sessions, featuring over 300 speakers from the best SaaS companies around the world, SaaStr Annual will be filled with actionable thought leadership to help grow your business. Get your tickets to the SaaS show everyone will be talking about! Transcript: David Kellogg: Thank you, thanks for joining our repeat session. So we did it at 9:00, so I’ve done it once now, so you get to see the more rehearsed version. Let’s just up. So I’m Dave, Continue reading "10 Non-Obvious Things About Scaling SaaS with David Kellogg (Annual Video + Transcript)"

SaaStr Podcast #180: David Skok, GP @ Matrix Partners Shares The Right Way To Analyze Sales Rep Productivity


This post is by Harry Stebbings from SaaStr


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Welcome to Episode 180! David Skok is a serial entrepreneur turned VC at Matrix Partners. He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. Three of the companies he founded went public and one was acquired. In 2001 David joined Matrix Partners, who had backed his last two startups, as a General Partner. David’s successful exits as an investor at Matrix include: HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan and Enservio. David currently serves on the boards of Atomist, CloudBees, Digium, Meteor, Namely HR, Salsify, and Zaius. You can also find David’s amazing blog here! Huge thanks to Hardi Meybaum and Jason Lemkin for the intro to David today. In Today’s Episode You Will Learn:

SaaStr Podcast #179: Dave Kellogg, CEO @ Host Analytics On The Most Commonly Misunderstood SaaS Metrics


This post is by Harry Stebbings from SaaStr


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Welcome to Episode 179! Dave Kellogg is the CEO @ Host Analytics, the leader in cloud-based enterprise performance management (EPM). Previously, Dave was SVP/GM of Service Cloud at Salesforce and CEO at unstructured big data provider MarkLogic. Before that, Dave was CMO at Business Objects for nearly a decade as the company grew from $30M to over $1B. Dave has also worked in various capacities with the likes of Breeze, GainSight, Tableau and MongoDB and previously sat on the boards of ag tech leader, Granular (acq by DuPont for $300M) and big data leader Aster Data (acquired by Teradata for $325M). In Today’s Episode You Will Learn:

Participate in 2018 SDR Research


This post is by Matt Bertuzzi from Inside Sales Experts Blog


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BDRs, LDRs, SDRs - whatever you call them, the metrics that drive the SDR role are always in demand.

Today, I'm excited to launch our latest research focused on Sales Development organizations. This is our seventh round of research since 2007. The key themes we'll explore include:

  • Rep profiles: experience, tenure, ramp time, career path
  • Structure: in/out/blended, headcount, territories
  • Compensation: base, OTE, regional variations
  • Quotas: average quotas, components, % attainment
  • Technology stack: categories, adoption, impact
     
We worked hard to make this year’s survey easier and it will take roughly 4-5 minutes to complete. If you lead a sales development group, please participate All answers will be aggregated anonymously. We’ll be sharing the results with you in the coming months. TAKE THE SURVEY I appreciate you taking the time. We couldn't do this research without your help.