Classic View is Now Available!


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Choose between a classic three-pane layout or a modern four-pane layout. Classic View is here! We know that a lot of our customers were missing the classic three-pane layout from legacy Groove and today we’re excited to announce that this view is now available again in Groove 2.0. Users can easily toggle between Classic and […] The post Classic View is Now Available! appeared first on Groove Blog.

April Product Update: Privacy Shield, Reporting Updates, Parsing Improvements, and More!


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Here are some of the highlights on the recent features, improvements, and bug fixes for Groove. Privacy Shield Certification We’ve always taken privacy and security seriously and to show our commitment we are now certified with Privacy Shield. You can read more about our certification and Privacy Shield on their website. Inbox Updates Indefinite Snooze […] The post April Product Update: Privacy Shield, Reporting Updates, Parsing Improvements, and More! appeared first on Groove Blog.

Coming Soon: Classic View and Other Readability Updates


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




The classics are classics for a reason, right? Due to the overwhelming feedback from our customers, it’s become clear that a large number of our users were missing the layout from legacy Groove. The fact is that many of our customers really like the new four-pane view but some still prefer the classic three-pane view. […] The post Coming Soon: Classic View and Other Readability Updates appeared first on Groove Blog.

Introducing Indefinite Snooze


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Do you find yourself missing the Pending status in Groove lately? Well we’re excited to announce a new feature that will help fill that void. As part of the transition to Groove 2.0, the Pending status that we had in legacy Groove didn’t make the cut. We wanted to simplify statuses into a single, one-click […] The post Introducing Indefinite Snooze appeared first on Groove Blog.

Swarming vs Tiered Support: Which One Is Right For You?


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […] The post Swarming vs Tiered Support: Which One Is Right For You? appeared first on Groove Blog.

Swarming vs Tiered Support: Which One Is Right For You?


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […] The post Swarming vs Tiered Support: Which One Is Right For You? appeared first on Groove Blog.

Coming Soon: A Brand New Knowledge Base


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […] The post Coming Soon: A Brand New Knowledge Base appeared first on Groove Blog.

Coming Soon: A Brand New Knowledge Base


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […] The post Coming Soon: A Brand New Knowledge Base appeared first on Groove Blog.

Sneak Peek: Refining the New Groove Inbox


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […] The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.

Sneak Peek: Refining the New Groove Inbox


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […] The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.