Swarming vs Tiered Support: Which One Is Right For You?


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […] The post Swarming vs Tiered Support: Which One Is Right For You? appeared first on Groove Blog.

Swarming vs Tiered Support: Which One Is Right For You?


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Swarming and tiered support are the most popular models for customer service. But how to find out which one’s right for you Whereas some companies adopt their own unique methods for their customer service process, there are two main established models that are widely used and compared — swarming vs tiered support. The traditional tiered support […] The post Swarming vs Tiered Support: Which One Is Right For You? appeared first on Groove Blog.

Coming Soon: A Brand New Knowledge Base


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […] The post Coming Soon: A Brand New Knowledge Base appeared first on Groove Blog.

Coming Soon: A Brand New Knowledge Base


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Introducing the Groove KB 2.0 Our focus this year has been to consolidate all of the different pieces of Groove (Inbox, Knowledge Base, Reporting) into one cohesive experience across the entire application. In parallel to the Groove 2.0 Inbox, our KB team has been hard at work rebuilding the Groove Knowledge Base from the ground […] The post Coming Soon: A Brand New Knowledge Base appeared first on Groove Blog.

Sneak Peek: Refining the New Groove Inbox


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […] The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.

Sneak Peek: Refining the New Groove Inbox


This post is by Lesley Yarbrough from Groove Blog


Click here to view on the original site: Original Post




Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […] The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.