Automation: The Secret to Personalized Customer Service


This post is by Ilia Markov from Groove Blog


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The bots are coming. Yes, they’re coming from the customer service department as well. Does that mean we’re going to lose all human agents who support customers? No. But with bots becoming more intelligent and better able to respond to customer requests, it is certain that big companies will have to resort to them in […] The post Automation: The Secret to Personalized Customer Service appeared first on Groove Blog.

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